Payments are in test mode. No real charges.
Skip to content↻ Repeat. All day. Every day.
Technically don't need you to transcribe or transpose from one system into the next. That's a waste of your time. You should be upset.
Everything you do fits in three buckets
DigitalThe system does it JudgmentYou think, decide, act ContributorYou grow the company ↓ Shrink→↓ Minimize→↑ Maximize
Digital. The system does it.
Payment emails to vendors
✓
PO creation from approvals
✓
Zero human effort required.
If it's digital, the system can do it. You don't have to take a copy and paste.
Judgment. Your queue.
Things the system can't handle alone. It flags them. You decide.
Handwritten PO from security — can't readReview Technician reported 1hr, job usually takes 2hrsVerify Customer disputing invoice — needs callCall The things that require critical thinking — those are going to be on my queue of things I have to actually do.
Contributor. This is the point.
Not processing work. Creating value.
Alex's ideaAttach a plain-language FAQ to every quote so customers actually understand what they're buyingDifferentiates from every competitor
Randi's catchInvestigated why batteries are replaced weekly — it's the alternator, not the batterySaves recurring expense every week
Anyone's opportunityNegotiate vendor discounts, spot upsells during service calls, improve a processMeasurable. Compensable.
What can we do to help grow, build, improve? That's the part we need more focus on — not the processing stuff.
The shift
Before✗ "I do accounts payable"
✗ Siloed departments
✗ Job description = task list
✗ I stay in my lane
✗ Success = tasks completed
→
After✓ "I contribute to the company"
✓ Cross-functional collaboration
✓ Job = add measurable value
✓ We all contribute everywhere
✓ Success = value created
Your job is to contribute to the growth of the company. You don't do sales. You don't do HR. You don't do service. Your job is contribution.
A day in the new model
8:00 AMMorning standup"What you got? What's your pain point? What irks you?"
Already doneDigital work handled overnightBills entered, emails sent, reports generatedSystem automated
8:30 AMCheck your queue3 items need your judgment. Review, decide, done.Co-pilot mode
Rest of dayContributeCollaborate on ideas. Improve a process. Spot an opportunity.
I don't need you. I want you. There's a difference. I want you because you have knowledge, tribal knowledge of the business.
Your move.
Categorize your work. Every task goes in a bucket.
?
DigitalWhat do you do that's purely data entry??
JudgmentWhat requires you to think and decide??
ContributorWhat would you do to grow your company?Start classifying your tasks. Pick one from each bucket.
We're all contributors.
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